1. Overview
At Henson Pharma, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to make the return or exchange process as smooth as possible. Please review our return policy carefully before initiating a return.
2. Eligibility for Returns
Items must be returned within 8 days of purchase or delivery.
Products must be unused, unopened, and in their original packaging.
Proof of purchase (invoice, order number, or receipt) is required for all returns.
Certain items, such as perishable goods, health products, prescription medications, or personalized items, are non-returnable for safety and hygiene reasons.
3. Non-Returnable Items
For safety and regulatory reasons, we cannot accept returns for:
Opened or used products
Prescription medications
Items purchased on clearance or marked “Final Sale”
Customized or personalized products
4. Return Process
Contact our customer service team at +92 300 8417050 to request a return authorization.
Once approved, you’ll receive instructions on how and where to send your item.
Pack the product securely to avoid damage during shipping.
Once we receive and inspect your return, we will notify you of approval or rejection.
5. Refunds
Approved refunds will be issued to your original payment method within 8 days.
Shipping fees are non-refundable unless the return is due to our error.
If your refund is delayed, please contact your bank or credit card company as processing times may vary.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us with your order details and photos of the product (if applicable).
7. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
8. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 8 days of receiving your item. We’ll arrange for a replacement or full refund at no cost to you.
9. Contact Us
For any questions regarding returns, refunds, or exchanges, reach out to us at:
📧 hensonpharma.pk@gmail.com
📞 +92 300 8417050
📍 Arjumand House 1/3 Turner road Lahore